Omni-channel platform

Every conversation, every channel, in one premium inbox.

MegaSend brings WhatsApp Business, Instagram DM, and AI-powered voice calls into a single command center. Automate replies with a visual flow builder, launch campaigns at scale, and let AI handle the calls you can't take.

WhatsApp Cloud API Instagram DM AI Voice Calls More on the way
Official Meta Business Partner No credit card 50+ languages
app.megasend.co.il

Unified Inbox

Live
  • SC

    Sarah Cohen

    Hey, is the order shipped yet?

    2
  • D

    @david_ig

    Saw your reel — interested!

    2m
  • +972-50-···-2841

    Voice call · handled by AI · 1:24

    AI

AI suggestion

Customer is asking about order #4821. Reply with tracking link?

Built for any business that talks to customers

E-commerce
Healthcare
Education
Real estate
Automotive
Finance
Hospitality
Agencies
3+
Channels in one inbox
<1s
Real-time message sync
50+
Languages supported
24/7
AI call coverage
How it works

Capture. Engage. Convert.

A simple framework that takes a stranger from a comment, a tap, or a call — to a paying customer who comes back.

Capture

Turn every comment, ad click, story reply, and missed call into a real conversation — automatically, the moment it happens.

  • Click-to-WhatsApp ads with attribution tracking
  • Instagram comment & follow triggers
  • QR codes and shareable WhatsApp links

Engage

Reply with the right answer in seconds — using saved replies, AI suggestions, or a fully automated flow that never sleeps.

  • Visual flow builder with AI nodes
  • AI assistant trained on your business
  • Real-time AI voice for inbound calls

Convert

Move conversations toward checkout with templates, campaigns, and a Shopify-aware AI that knows your catalog inside out.

  • Bulk campaigns with A/B testing
  • Approved templates with variables
  • Shopify orders & inventory in chat
Channels

Meet customers wherever they are

Three native channels, one unified workflow. Add more without rebuilding your automations.

WhatsApp Business

Core

Connect unlimited WhatsApp Business numbers via the official Meta Cloud API. Send templates, media, and interactive messages at scale — fully compliant.

  • Multi-instance management
  • Template approval workflow
  • Bulk campaigns with analytics

Instagram DM

Live

Auto-reply to comments, welcome new followers, and trigger DMs from story replies. Run engagement loops the way ManyChat does — only smarter.

  • Comment-to-DM triggers
  • Follow-to-DM with safety caps
  • Ice breakers & persistent menu

AI Voice Calls

New

Let a real-time AI voice agent answer your WhatsApp Business calls in 50+ languages. Pay per second. Handoff to a human anytime.

  • Realtime voice AI · per-second billing
  • Live transcription & call history
  • Shopify order lookups built in

More channels coming — Telegram, SMS, and a public webhooks API.

Inside the platform

Built for the way modern teams actually work

Three deep tools that do most of the heavy lifting — backed by a full workbench underneath.

Unified Inbox

One screen for every customer thread

WhatsApp, Instagram, and call transcripts all flow into the same inbox — searchable, assignable, and synced live across your team. Customer context (orders, tags, history) sits in a sidebar so agents reply with confidence.

  • Assign threads to agents with role-based routing
  • Customer sidebar with Shopify orders & lifetime value
  • Virtual scrolling — 10,000+ messages stay smooth

Sarah Cohen · WhatsApp

online
Hi! Can you help me with order #4821?
Of course — it's out for delivery, should arrive today by 6pm 📦

Last order

#4821

Out for delivery

LTV

$284

12 orders

Visual Flow Builder

Drag, drop, automate. No developer needed.

Branching flows with triggers, conditions, AI replies, API calls, and contact updates. Test in a sandbox, ship to production with one click — the same builder powers WhatsApp and Instagram automations.

  • 10+ node types — triggers, AI, API, conditions
  • Live sandbox testing before going live
  • Reuse flows across WhatsApp & Instagram

Order tracker flow

Active
Trigger

New WhatsApp message

AI Reply

with Shopify lookup

Send Reply

Tracking link

AI Voice

Pick up every WhatsApp call — even after hours

When the line rings and your team isn't around, a real-time AI voice agent answers in the customer's language, looks up their order in Shopify, and either resolves the call or hands off cleanly to a human.

  • 50+ natural languages with native voices
  • Per-second billing — no minute rounding
  • Live transcription, history, and search

AI Assistant · Avi

● On the line

00:42
Hi — can you tell me where my order is?
Of course! Order #4821 — out for delivery, arriving by 6pm today.

Languages

50+

Uptime

24/7

Billing

/sec

And the rest of the toolkit

Every surface you need to run a real conversation business.

Bulk campaigns

Schedule blasts, segment from CSV or Google Sheets, and watch real-time delivery with built-in A/B testing.

AI assistant

Suggested replies, auto-summaries, and a sandbox for prompts. Plug in Shopify for live order lookups in any chat.

Analytics & reporting

Conversation volume, template performance, response times, and campaign ROI — all in interactive ECharts.

Team & roles

Invite agents with role-based access, route conversations, and lock billing or API tokens by permission.

Templates & media

Manage approved templates with variables, plus a centralised library for images, video, audio, and docs up to 100MB.

Shopify integration

Pull customer orders, products, and inventory into the chat sidebar — and into the AI's toolset for instant answers.

QR codes & links

Generate trackable WhatsApp links and QR codes for ads, packaging, storefronts, and email — with attribution baked in.

Public API & tokens

Long-lived API tokens with scoped permissions. Send messages, sync contacts, and trigger flows from your own backend.

AI Realtime · Live now

Never miss a customer call again.

After hours, weekends, peak season — a real-time AI voice agent picks up, holds a natural conversation in 50+ languages, and only escalates when it really needs to.

Simple pricing

Pick a plan, scale at your pace

Start free, upgrade only when you need more volume. Cancel any time — your data is always yours.

Starter

For solo founders testing WhatsApp marketing.

  • 1 WhatsApp + 1 Instagram instance
  • Unified inbox & basic flow builder
  • Up to 1,000 conversations / month
Start free
Most popular

Growth

For growing teams running campaigns and automations.

  • Multi-instance + team agents with roles
  • Full flow builder + AI assistant
  • Bulk campaigns with A/B testing
  • Analytics, templates, Shopify integration
Start free trial

Pro

For high-volume operators who need everything.

  • Unlimited instances & seats
  • AI Voice with Shopify tools
  • Public API & webhooks
  • Priority support & custom limits
Talk to sales

All plans include unlimited contacts, real-time sync, and the Hebrew + English interface.

FAQ

Questions, answered

What channels does MegaSend support today?

Right now: WhatsApp Business via the official Meta Cloud API, Instagram DM (comments, follows, story replies, ice breakers), and AI-powered voice calls. Telegram, SMS, and a public webhooks API are on the roadmap — and because every channel feeds the same inbox and flow builder, adding a new one will not break what you've already built.

How is this different from ManyChat or Respond.io?

We're a Meta Business Partner that runs on the public Cloud and Graph APIs — no shadow integrations. We also ship two things they don't: real-time AI voice for incoming WhatsApp calls (with Shopify tools), and a Hebrew-first interface with full RTL support. The visual flow builder, unified inbox, and campaigns sit at parity or better.

Do I need a developer to set up MegaSend?

No. Connect your WhatsApp Business number through the embedded Meta signup, link Instagram with one OAuth click, and you're live. The flow builder is drag-and-drop, templates have inline parameter validation, and the AI assistant comes with a sandbox so you can test prompts before going live.

Is bulk messaging on WhatsApp legal?

Yes — when you use approved message templates and respect the 24-hour customer service window, which the Cloud API enforces. MegaSend handles template approval flows, opt-in/opt-out tracking, and stops sends automatically when the policy window closes. We never use the personal WhatsApp app.

What's the AI voice assistant going to cost me?

Per-second billing on top of your subscription. There's no minute rounding and no minimum monthly commitment for voice itself — you pay only for the seconds the AI actually spends on the line. You can cap monthly spend, set business-hours-only routing, and hand off to a human at any point.

Can my team use it together?

Yes — invite unlimited agents on Growth and Pro, assign role-based permissions (owner vs agent), and route conversations between teammates. Sensitive surfaces like billing, API tokens, team management, and phone-number rentals are owner-only by default.

Stop juggling tabs. Start having conversations.

Move every customer message — WhatsApp, Instagram, voice — into one premium platform built for the way modern teams actually work.

No credit card required · Cancel any time