Terms of Use
Last updated: November 9, 2025
Introduction
Welcome to MegaSend. These Terms of Use govern your use of our WhatsApp messaging service. By creating an account or using our services, you agree to be bound by these terms.
Service Description
MegaSend provides a WhatsApp messaging platform that enables businesses to send, receive, and manage WhatsApp messages through the Meta WhatsApp Business API. Our service includes:
- Send and receive WhatsApp messages
- Automated message workflows and responses
- Message delivery and engagement analytics
- API integration with third-party systems
Account Registration
To use our services, you must create an account and provide accurate information. You are responsible for:
- Maintaining accurate and current account information
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
Acceptable Use
You agree to use our services in compliance with all applicable laws and regulations. You may not use our services for:
Prohibited Activities
- Sending unsolicited or bulk messages (spam)
- Harassment, abuse, or threatening communications
- Any illegal activities or content
- Impersonating others or misrepresenting your identity
- Distributing malware, viruses, or harmful content
WhatsApp Compliance
Our service operates through the Meta WhatsApp Business API. You must comply with WhatsApp's policies and requirements:
- Obtain proper consent before messaging users
- Provide clear opt-out mechanisms
- Respect message rate limits and delivery windows
- Use only for legitimate business communications
Payment Terms
Our service is provided on a subscription basis with usage-based overage charges:
- Monthly or annual subscription fees are billed in advance
- Overage charges apply when you exceed your plan limits
- Refunds are provided according to our refund policy
- You may cancel your subscription at any time
Privacy and Data Protection
We take your privacy seriously and protect your personal information in accordance with applicable privacy laws.
For detailed information about how we collect, use, and protect your data, please review our Privacy Policy
Service Availability
We strive to provide reliable service but cannot guarantee 100% uptime. Service may be temporarily unavailable due to maintenance, updates, or technical issues.
We will provide reasonable notice for scheduled maintenance when possible.
Limitation of Liability
Our services are provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages.
Our total liability is limited to the amount you paid for our services in the preceding 12 months.
Termination
Either party may terminate these terms at any time. We may suspend or terminate your account for violations of these terms or for any other reason.
Upon termination, your right to use the service will cease immediately.
Changes to Terms
We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
Governing Law
These terms are governed by the laws of [Your Jurisdiction] and any disputes will be resolved in the courts of [Your Jurisdiction].
Contact Information
If you have any questions about these Terms of Use, please contact us:
Email: legal@megasend.com