Privacy Policy
Last updated: November 9, 2025
Introduction
This Privacy Policy explains how MegaSend collects, uses, and protects your personal information when you use our WhatsApp messaging service.
We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
Account Information
- Full name and contact details
- Email address for account communication
- Phone number for service delivery
- Business information and preferences
Usage Information
- Message content and metadata (for delivery purposes)
- Service usage patterns and activity logs
- Communication preferences and settings
- Performance and engagement analytics
Technical Information
- Device information and operating system
- IP address and general location data
- Browser type and version
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
- Providing and improving our messaging services
- Customer support and technical assistance
- Important service updates and notifications
- Analyzing usage to improve our services
- Legal compliance and fraud prevention
- Marketing communications (with your consent)
WhatsApp Integration
Our service integrates with WhatsApp through the Meta WhatsApp Business API. Important privacy considerations:
Important Notice
- Messages are processed through Meta's WhatsApp Business API
- Messages are encrypted in transit and at rest
- We may access message metadata for delivery and analytics
- We comply with WhatsApp's privacy and data protection requirements
Data Sharing
We do not sell your personal information. We may share your information with:
Service Providers
Third-party service providers who assist in delivering our services
Legal Requirements
When required by law or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Data encryption in transit and at rest
- Limited access controls and authentication
- Regular security monitoring and auditing
- Secure backup and disaster recovery procedures
- Regular security updates and patches
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Your Rights
You have the following rights regarding your personal information:
Access
Request access to your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal information
Portability
Request transfer of your data to another service
Marketing Communications
We may send you marketing communications if you have consented to receive them:
Consent Required
We only send marketing messages with your explicit consent.
You can unsubscribe at any time by following the instructions in our emails or contacting us directly.
International Transfers
Your information may be transferred to and processed in countries other than your own.
We implement appropriate safeguards to ensure your information remains protected during international transfers.
Children's Privacy
Our services are not intended for children under 18 years of age.
If you believe we have collected information from a child, please contact us immediately.
Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of significant changes by email or through our service.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@megasend.com
Data Protection Officer: dpo@megasend.com
Response Time: We will respond within 30 days